Communication is an essential tool to ensure a good relationship with your customers. Through it, you not only sell your services to new users, but also stay informed to improve these services and relationship with customers.
The communication process has several stages and involves many departments (often outsourced) to reach the target audience, and companies are often at suppliers mercy, who have the knowledge and information of a particular stage.
How can you have full control over all stages of communication, from creation to reaching the target audience, going through production and also reducing costs, meeting deadlines and increasing the effectiveness of prepared campaigns?
The Sirius CCM solution offers a complete and reliable process integrating products to manage all of these stages, by introducing TransPromo, cross-media documents with multichannel outputs, detailed charts, Web-based process control and data analysis to improve communication processes and database.
Our solution provides your company with control of all tools and processes, and you become free from third-party knowledge and control over production.
Top
Your company is provided with specialized software that:
- Accepts several input file formats, thus allowing the modules to be integrated into existing systems, without losing previously made investments in CCM solutions (click here to learn more about incorporating solutions);
- Allows departments to colaborate in composing documents, providing information and images from different areas (even different companies) to generate the pieces - collaborative design;
- Provides your company with control that allows you to revise documents according to the market's needs and trends, which expedites the process and reduces the time for the communication to reach the target audience;
- Generates multiple output files (print, online and mobile) to expand the communication in your business. From a document created, the different output formats allow for integrating several existing means of communication to make your campaigns more efficient, by reducing costs and reaching more customers wherever they are;
- Generates electronic documents, such as PDF, JPG and GIF, to be used on web sites and call centers. These formats also allow for documents to be approved more quickly by the responsible departments, thus reducing the time spent on production/creation;
- Are Web-based, so your company can easily control all stages of communication, from creation, through the document production, sending and retrieval of process data, to SLA monitoring. Uses several charts to show production reports and statistics, which facilitates the understanding of the system data.
Top
The management of the whole communication process provided by our CCM solution involves the integration of the following products:
(Click on the product to learn more about it.)
GerSpool -> Manages process queues and actives programs in background via parameters. It receives and processes files in several formats, and then converts them to be compatible with the Production Centre equipment, taking into account not only the language of printing systems, but also the finishing equipment and handling tasks. GerSpool can also extract information to enter in the database.
Supported formats: Databases (Excel, Access, dBase), Tag files (XML, Autograph), System-Generated Files (Amdocs, JES-IBM, Kenan, SAP R/3 and utility accounting system), Print Spool Files (LCDS, PostScript, PCL, IPDS, Xerox Metacode, AFP), TXT files and Web to Print.
Format -> Software to format documents by entering bar codes, optical marks and book composition. The used data and files are derived from the processing made by GerSpool, which activates Format via parameter. It generates outputs for different printing platforms (IPDS, AFP, Xerox Metacode, Postscript, PCL) and electronic formats (JPG, GIF, PDF).
Totaldocs -> By using Cloud-Based Document Composition, it can generate TXT and Web to Print files to be processed by GerSpool, which activates Format to compose documents for printing or digital broadcasting. It can also receive spool files or digital formats processed by GerSpool to generate cloud-based documents, storing or emailing them to production.
Gimp -> System that controls the entire document production process with database fed by GerSpool processing. It enables monitoring of all stages of production: data processing, printing, finishing, shipping, billing, management and service levels (SLA and SLM), inventory, among others.
You can hire the entire solution process, containing all products or, if you prefer, hire the products separately to integrate them to your own process.
To learn more about our solution or integrate any product with your process, fill out the form below and make an appointment with our experts:
For further information, call us on
+55 (21) 3392 2013 /
(11) 5096 5001.
Top
